RMA Request Form for Korry Products

Please complete the fields below and submit this form to receive a Return Materials Authorization (RMA) number prior to returning product to Esterline. Requesting an RMA in advance will help ensure all contractual turn around times are respected. An email with your RMA number will be sent to you within 24 hours of receipt.

A separate RMA request form must be completed for each part number to be returned.

A Purchase Order is required for all returns

A minimum evaluation fee may be incurred for returned products deemed out of warranty. Please include a copy of your return PO when submitting this form.

For questions regarding returns, please email korry.rma@esterline.com.

Your inquiry will be answered by the Customer Returns Administrator for your account.

Requester Information
* Company Name:  
* Requestor Name:  
* Email:  
* Confirm Email:  
* Telephone:  
* Date (mm/dd/yyyy):  

Bill-To Information (Required)
* Address:  
* City:  
* State/Province:  If not applicable, please enter "N/A".
* Postal Code:  
* Country:  

Ship-To Same As Bill-To Address: 
Ship-To Information (Required)
* Address:  
* City:  
* State/Province:  If not applicable, please enter "N/A".
* Postal Code:  
* Country:  

Return Product Information
* Return PO (one per request):  Please provide only one return PO number per request.
* Original PO:  
* Korry Part Number:  
* Customer Part Number:  
* Customer Rejection Number:  
* Return Quantity:    
* Serial Number:  
  Date Code:  
* Aircraft Type:  
* Aircraft Tail Number:  

* Return Failure Symptom(s):


Reason for Return and/or Failure Description:  
 
It is the responsibility of the requester to inform Korry Electronics if any airworthiness directives are required to be incorporated. If applicable, please specify.
 

Foreign Customer Requirements
  • Please submit a copy of your commercial invoice for prior review. This will reduce/eliminate US Customs clearance delays.
  • Before returning the hardware, please email Korry Product Support at korry.rma@esterline.com. for the following necessary processing US Customs clearance information:
    • the RMA number to be included on all shipping documents
    • the HTSUS tariff code
    • required customs declaration from Korry (for Chapter 98 HTSUS)
    • the value for customs purposes
    • the authorized freight forwarder and import agent

If the hardware was altered or advanced in value after leaving the US, be sure to inform Korry Product Support when submitting this form for proper HTSUS.

Foreign Customers Returning ITAR Product

In addition to the foreign customer requirements, the following statement must be printed on the commercial invoice, packing list, and international air waybill. Failure to comply with these requirements may result in a violation of ITAR 123.4(d):

  1. For repaired units:
    "This shipment is being imported in accordance with and under the authority of 22 CFR 123.4(a)(1)."
  2. For upgraded units: Note the change to 22 CFR 123.4(b):
    "This shipment is being imported in accordance with and under the authority of 22 CFR 123.4(b)."

For clarification: repairs include actual repairs and adding functionality under the original order that was not included in the original shipment. Upgrades include the addition of new functionality not originally in the initial export approval. A DSP-5 license will be needed for Korry to return the upgraded hardware.

Please email korry.rma@esterline.com. if you have any questions.


 
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